Our Policies and Conditions:
Shopping Cart & Payments:
Please note: Our website is protected with 128-bit Verisign secure certificates. This is the highest level of protection available for encryption. The US military prohibits the private sector use of anything beyond this level of encryption because of security concerns. All payments made with our secure on-line shopping cart will be charged by PayPal in US dollars. If you would like to pay in Canadian dollars please call or e-mail us your order. We will process your order and in turn send you a request for payment in Canadian Dollars. We gladly accept; cash, cheque, Visa, MC, AM EX, and money orders. All prices are subject to GST for residents in Canada and PST is added for Ontario residents only. After your payment has been received and processed, we will prepare your order for shipment.
Product Delivery & Freight Policy:
We ship anywhere in Canada and Continental U.S. only. In general, orders get prepared and shipped within 3 to 4 days, unless there is a back order. All orders will automatically be shipped via CanPar Ground unless your shipping address is not covered by CanPar, in which case we will ship your order by Canada Post. Purchaser is responsible for any extra duty and/or brokerage fees. We have conveniently divided our shipping fees up into 5 levels:
$00.01 - $24.99 = $ 8.00 shipping fee
$25.00 - $49.99 = $12.00 shipping fee
$50.00 - $74.99 = $16.00 shipping fee
$75.00 - $99.99 = $19.00 shipping fee
$100.00 and up FREE SHIPPING!!!
*FREE delivery service for retail orders exceeding $20.00 within Brant County.
Please Note: the above mentioned shipping rates do not include wholesale accounts.
Product Guarantee:
Simply Soy Candle Company is confident that you will absolutely love our products! We do offer a 100% satisfaction guarantee on all of our products. If for any reason you are not satisfied with your product, simply return the item within 14 days of shipment date, along with the original packing slip and we will gladly exchange it for another product of the same or lesser value. (excluding shipping charges)
Copyright:
All contents including logos, graphics, Trade Marks and page design is property of Simply Soy Candle Company. Use of any these items without our express written consent is forbidden.
In no event shall Simply Soy Candle Company or any of it’s suppliers be in any way liable to any party for any direct, indirect, punitive, incidental, consequential, exemplary damages, or any other damages that may arise from the use of (or inability to use) products purchased from Simply Soy Candle Company.
